TERMS OF SERVICE
Welcome to the website of BEHENSKÝ & PARTNERS s. r. o., law firm. We want you to feel comfortable using our online legal services and to have all the information you need. These terms explain how working with us works.
1. Who we are and how we can help
We are BEHENSKÝ & PARTNERS s. r. o., law firm, with registered office in Prague (Blažimská 1781/4, Prague 4, postcode 149 00), company ID 032 10 677, registered in the Commercial Register kept by the Municipal Court in Prague, file ref. C 228690. We aim to provide legal services quickly, conveniently and professionally — whether you need legal advice or a consultation, document review and drafting, or representation before a court, the police or another authority.
2. How to instruct us
Instructing us is straightforward, and you can choose whichever way suits you better. You can either go straight to the “Consultations” section and book a specific consultation at a fixed price, or first send us a non-binding enquiry by completing the contact form on our website. After we receive your enquiry we will respond as soon as possible, assess what you need and recommend a suitable time to book a meeting.
On our website you can then book a phone call, an online meeting held via MS Teams, or an in-person meeting at our office. The booking becomes binding only once it has been paid; payment can be made directly on our website. The terms of our cooperation are set out here; where something is not covered, we follow Act No. 89/2012 Coll., Civil Code, as amended, and Act No. 85/1996 Coll., on the legal profession, as amended.
We want it to be clear that until you pay for the booking, our relationship is non-binding and you have no obligations; equally, we are not obliged to provide any services regardless of urgency. Our duty of confidentiality is not affected by this. Once you pay for the booking, the contract for legal services becomes effective and we must act entirely professionally, protect your interests and avoid causing you harm.
We may also refuse to provide a legal service if that is not possible, for example for capacity reasons, because your interests conflict or may conflict with those of another client or with our interests, or because you ask for a service for which we lack sufficient experience or specialist knowledge.
3. How legal services are provided
We provide services online, so you do not need to travel. We send legal advice, documents or consultations electronically or discuss them in a video call.
If you prefer a traditional in-person meeting, that is of course possible too.
4. Fees and payment
If you book and pay on our website for one of our fixed-price consultations (see the “Consultations” section), the price shown at the time of booking applies and is payable immediately by card, or via Apple Pay or Google Pay, through the payment gateway. No pro forma invoice is issued or agreed in this case; you will receive confirmation of payment by e-mail. If you subsequently instruct us to represent you or handle your matter further, we will deduct the consultation fee from the fee for that follow-on legal service.
The following provisions on hourly rates, lump-sum fees and pro forma invoices apply to further legal assistance agreed beyond the initial consultation. Before starting such further work we always send a fee proposal (pro forma invoice) so you know exactly what you will pay. We usually base fees on an hourly rate or a lump-sum/percentage fee for a defined task. Time is rounded up to each started half hour. If we have not agreed a fee but you have received performance for which a fee is due, we set it according to Decree No. 177/1996 Coll., Attorney's Tariff, as amended.
You pay us in advance either through the payment gateway or based on the pro forma invoice sent to you. You will receive an invoice once the service is completed or the advance payment is used up. We send all invoices electronically to save paper and reduce environmental impact.
Important: We are VAT payers; all prices shown on the website include VAT, so there is no confusion when booking a meeting. You will always know the price excluding VAT, the VAT amount and the total.
The fee does not include additional fees or costs that may arise during the service (e.g. court or administrative fees, travel). We will inform you of these in advance once we know they will arise and include them in the final price only with your consent. If payment is necessary to complete the legal service we provide and you cannot or will not pay, we may have to stop the service. In that case we will invoice only the work performed up to that point.
5. Privacy
Your privacy is a priority. Information you provide is kept secure and processed in accordance with applicable law. If you have questions about how we handle your data, we will be glad to answer.
Personal data: We process your personal data only to the extent necessary to perform the contract and in line with Czech and European law, in particular the GDPR.
6. If something goes wrong
If you are not satisfied with our work, contact us and we will try to resolve the situation as soon as possible. You may send complaints to info@akbehensky.cz; we will deal with them promptly, within 30 days at the latest. On request we can provide written confirmation of receipt and of how the complaint was handled.
Consumer disputes: If you cannot resolve a dispute with us to your satisfaction, you may turn to the Czech Bar Association, which is responsible for out-of-court resolution of consumer disputes concerning legal services. More information is available at www.cak.cz.
7. How and when you can cancel the contract
If you change your mind and wish to withdraw from the contract, and you use our legal services outside your business, you have the right as a consumer to withdraw within 14 days of concluding the contract if we have not yet started work on your matter. If you withdraw after we have started, we will refund a proportionate amount according to the work already done. Given the nature of legal services, we treat payment for a booking or a pro forma invoice equally as your express request that we do not wait for the withdrawal period to expire and start providing the service without undue delay.
Rescheduling or cancelling a booked appointment: You can reschedule or cancel a booked and paid consultation free of charge by notifying us by e-mail at info@akbehensky.cz no later than 24 hours before it is due to take place — in that case we will refund the full amount paid, or find you a new time. If you cancel later, or fail to attend without excuse, we reserve the right not to refund the payment, since we reserved that time for you and turned away other clients.
How to withdraw: Inform us by e-mail at info@akbehensky.cz. We will refund payment to the account from which you paid, no later than 14 days after receiving your notice.
8. Communication
We are happy to communicate electronically — it is fast and efficient. We send important documents and information to the e-mail you provide in your enquiry, or via the data box; if agreed, we use online platforms such as our website, WhatsApp or MS Teams. If you prefer post, that is possible too, and related costs will be charged.
Postal address: BEHENSKÝ & PARTNERS s. r. o., law firm, Blažimská 1781/4, Prague 4, postcode 149 00.
9. Final provisions
If you have any questions or need clarification about our services or these terms, please contact us. Your satisfaction is our priority and we want you to have the information you need.
Effective date: These terms are effective from 3 July 2026. We will notify you in advance of any changes; if you do not agree, you may terminate the contract.
Kind regards,
BEHENSKÝ & PARTNERS s. r. o., law firm
JUDr. Filip Behenský, attorney and managing director